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If you are experiencing any issues with your account or believe there is something wrong, please contact us on 020 8825 5588 or email us at

Briefly explain what issues you are experiencing. You will also need to provide the following details to verify who you are:  

  • Your name
  • Email address
  • Home address  

Our support opening times are 09:00am - 05:00pm Monday to Friday (excluding bank holidays)

Update 10/05/2021-  The ECS Checking system is now working. Please note: due to the ECS system being unavailable last week, there may be slight delays in processing your two-year-old application. If you have any queries please contact the Family Information Service on 020 8825 5588/