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If you are experiencing any issues with your account or believe there is something wrong, please contact us on 020 8825 5588 or email us at

Briefly explain what issues you are experiencing. You will also need to provide the following details to verify who you are:  

  • Your name
  • Email address
  • Home address  

Our support opening times are 09:00am - 05:00pm Monday to Friday (excluding bank holidays)

12/10/2021 Please note we are currently experiencing issues with the ECS Checking system which may affect two year old applications and 3 and 4 year old funding claims. We will keep you updated when this issue has been resolved.