Help with your account

The below links provide guidance and support in regards to your Parent / Young Person account. While you can access various parts of the website without the need for an account, some services require an account for the following:

  • Submitting a school in-year application
  • Viewing and contributing to an Education, Health and Care (EHC) Plan (currently in development) 
  • Check your eligibility for 30 hour free childcare
  • Check your eligibility for 2 year old free childcare
  • Register interest with childcare providers
Update 10/05/2021-  The ECS Checking system is now working. Please note: due to the ECS system being unavailable last week, there may be slight delays in processing your two-year-old application. If you have any queries please contact the Family Information Service on 020 8825 5588/