Creating a Parent / Young Person Portal Account
This page will provide a step by step guide to creating a Parent / Young Person account. If at any stage you feel you need further help, please contact us on 0208 825 5588 or email us at Our support hours are from 09:00am to 05:00pm Monday to Friday (excluding bank holidays).

Step 1: Navigation

To create an account, click on the 'Sign In' icon

If you are using your home personal computer to access the web page, you can find the Sign In icon in the top right hand corner of your screen.

If you are using a mobile device, please click on the icon with 3 lines highlighted below, followed by Sign in

Step 2: Creating an Account

You will see the 'Sign In' page below:

Click on 'Create Account' and you will be asked to input your personal, contact and address details. Please complete all sections marked with a red star .

Step 3: Password Creation

In the Account Security section, you will be asked to to provide a unique password for the account. The unique password must contain the following:

  • Minimum of 12 characters
  • One letter
  • One number
  • One uppercase letter
  • One lowercase letter
  • One special character (for example * # !%)
  • Not the same as your username or email

Once you have created your password, click the 'Create' button

Step 4: Email Verification

Once you clicked on 'Create', you will see the following message and will be sent an email to verify your account.

In the email, click on the link provided. You will then see the following message:

Click 'Sign In'

Step 5: Signing In

On the 'Sign in' screen, enter your email address, then click next

Then enter your unique password and click 'Sign In'

You are now signed in and will be directed to the Ealing's Parent and Young Person's Portal landing page.