Account Issues and Support
The below links provides guidance on what to do if you have forgotten your account password or who to contact if your account is locked and / or are experiencing issues with your account.  
Update 10/05/2021-  The ECS Checking system is now working. Please note: due to the ECS system being unavailable last week, there may be slight delays in processing your two-year-old application. If you have any queries please contact the Family Information Service on 020 8825 5588/