My Account is Locked

Sometimes your Parent / Young person account may become locked and you will not be able to Sign in into the portal. Your account will be locked for the following reasons:

  • You have entered a incorrect password more than 5 times
  • You have not accessed your account in over 3 months. 
  • You have not verified your account

Contact Us

If your account becomes locked, Ealing Council will need to unlock this for you. Please contact us on 020 8825 5588 or email us at

You will need to provide the following details to verify who you are: 

  • Your name 
  • Email address
  • Home address 

Once your account has been unlocked, you will need to change your password.

Our support opening times are 09:00am - 05:00pm Monday to Friday (excluding weekends)